CAN I TRY A GARMENT ON BEFORE I PURCHASE?
Yes. Due to popular demand, we have reinstated private sales and fitting appointments! Unfortunately, this is for Brisbane residents only (or for customers willing to travel to us), as this is where our head office is located. If you'd like to book a fitting or sales appointment, please email: email@example.com
HOW DO I PRE-ORDER?
To pre-order an item, you will need to add the available product to your shopping bag as if you were placing a normal website order. You will then need to follow the check-out process as normal and pay the full amount + shipping for the item. As soon as the item is available we will send it out to you. If your order contains a mix of pre-orders and in stock items, we will ship the pre-orders separately at no extra charge. Your order confirmation email will contain both in stock and pre-order items.
HOW LONG DO PRE-ORDERS TAKE TO ARRIVE?
Pre-orders can take anywhere between 4-6 weeks (give or take) - this includes production, handling & shipment. Each Bonita Kaftan is hand embellished by some of India’s best artisans, and it takes time to hand stitch each crystal and sequin! We inform all of our customers on the progress of their order, and if the garment will be arriving earlier or later than originally quoted. We will email you to inform you of the despatch date, and shipping tracking number once it arrives.
WHY DOES IT TAKE 4-6 WEEKS FOR A PRE-ORDER TO ARRIVE?
Pre-orders can take anywhere between 4-6 weeks due to the amount of detailing that goes into each garment. Our designs are printed on A-grade silk, and then colour-fasted using the appropriate solvents. After our fabrics are treated, the garment undergoes rigorous steaming and pressing. Once this is completed, our artisans begin hand embellishing individual sequins and crystals. Our kaftans are then hand cut and sewn together. Our kaftan's are a true work of art being printed onto fabric, and that is why it takes 4-6 weeks for any given pre-order.
CAN I BUY BONITA KAFTANS IMMEDIATELY?
In some instances, we may have some kaftans available in stock online. Generally, we will update our customers via email or social media to inform them of the stock availability when this does occur. When stock is available, it will be adjusted on our website accordingly. Generally, Bonita Kaftans only use a pre-ordering system. Bonita Kaftans stock stores in QLD, NSW, Dubai & Italy – Please refer to your nearest stockist to check the availability of the kaftan or dress desired.
I'VE EMAILED CUSTOMER SERVICE TO FIND OUT THE PROGRESS ON MY PRE-ORDER, AND I HAVEN'T HAD A REPLY YET. WHY HAVEN'T I HAD A REPLY YET?
All email replies from our customer service team can take up to 24-48 hours due to how inundated we become in messages. It's not that we do not care about your enquiry, but we are working with a limited number of staff that are working around the clock to come back to you ASAP. All customer enquiries should be directed to firstname.lastname@example.org ONLY - NOT our social media handles.
WHAT IS BONITA KAFTAN'S SIZING LIKE?
Bonita Kaftan's are one size fitting all. That means, that all of our kaftans are free-flowing by nature, and designed to fit all shapes and sizes. Being one size fitting all, enables you to style and wear your kaftan in various ways. We offer two different lengths in some styles - short and long. Our short length, is 90cm & our long length is 136cm. Generally, our short length comes just below the knees, and our long length comes to around the ankle region.
For all Bonita off shoulder dresses and tops, please use the sizing below as a guide when purchasing (The below is Australian sizing):